Click the floating Support pill on any page. Ask a question about your store, your COGS, your margins, or your integrations. Get an answer instantly from an AI trained on your data, or escalate one click away to a human.
All plans · Priority SLA on ProClick the Support pill. Get instant AI answers. Escalate one click to a human. Or dig through the FAQ when you have time.
Trained on NetNet's docs, your store config, COGS coverage, and connected platforms. Ask about COGS, margins, integrations — get a real answer in seconds.
One click posts your entire conversation to our Slack. History carries over. No typing it twice, no ticket number, no waiting.
Setup, integrations, calculations. Searchable. We track which answers get votes so the FAQ only improves.
The Support pill shows whether we're online: green dot if you catch us during hours, gray if you're outside. Leave a message after hours — it's answered first thing in the morning.
Same team, same hours as the chat widget on our marketing site. No separate support queues.
Every plan gets full support. Pro and Scale add priority routing in Slack + a 4-hour SLA.
Close the modal, reload the page, come back next week — your conversation is exactly where you left it. A red dot on the Support pill lights up when a human replies, even if you're on a different page.
Rate your conversation at the end. We ask merchants we've actually helped for app reviews.
When you ask a question, the AI sees your store name, current plan, COGS coverage rate, connected ad accounts, and which page you're on. Answers are about your numbers, not abstractions.
It's not a generic internet chatbot. The AI runs on NetNet's product documentation: every feature, every integration, what it does and what it explicitly does not do.
Setup, COGS upload, integration debugging, report help, and billing questions. If a number doesn't match, we help trace it. No surprise charges. No per-incident fees.
Install NetNet, hit the Support pill on page one, ask your first question, and skip the onboarding call—AI answers fastest.